ServicePoint: Service Writer Productivity

ServicePoint’s Shop Pad view gives your service writer’s unlimited and previously unavailable views of all Repair Orders to provide quick, accurate communication with customers. Whether they are looking for comments, attachments or technician notes, all is available at their fingertips.

New Work Orders

ServicePoint also allows for the billing of individual operations and not just the entire Repair Order. No longer will you need to wait for operations that will be completed later in the future to wait on billing what needs to be billed. Your service staff can mark lines that are ready to bill without closing the Repair Order.

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Shop Pad Icons

Through the use of the Shop Pad, your service writers will be able to quickly answer customer’s questions without the need to find a foreman or ask a technician. They will be able to see all Repair Order statuses, any comments that your staff has made to any operation and all communication between your staff and the customer.

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Order Status

Your service writers can also assign technicians to operations within each Repair Order. With a simple click, you will be provided a list of technicians to choose the technician for that operation. We provide for multiple technicians to be assigned to a single Repair Order or you can choose to assign one technician to the entire Repair Order.

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Searching the
Shop Pad

Advanced Searching

Sorting
and Filters

Assigning Techs
to Ops

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