Testimonials
We are very proud of the service we provide for our customers. In fact, we see a client relationship drastically more personal than that of most agencies in our field. Our client relationships do not start at 9AM and end at 6PM—they stay with us to continually receive the quality service they deserve.
With Input from Kenworth Sales and other dealers on what they need in a business system, DP Solutions continues to lead the industry with their Dealership Management System, VIBE. I have worked with DP Solutions for several years, and I am confident no other DMS provider in the industry is as committed to making their product the best.
VIBE gives me access to track all parts transactions from start to finish, and the parts lifecycle information is effortlessly found within the DMS. In our world, that is a competitive advantage. The integration between VIBE and PACCAR for programs like DOE, EDI and On Line Parts Counter (OPC) has been great for efficiency with our parts and A/P teams.
DP Solutions’ service to our company has also been exceptional. If we have a problem, I know they will commit resources, and work with us to fix it, immediately. That level of support makes the difference for our company.
The VIBE Parts Inventory System has helped drive parts sales. We have partnered with DP Solutions to change our parts delivery process. It’s the best parts management that I have seen, and when we need an enhancement, DP is open to our ideas of how to continuously improve VIBE to extend the system even further. Together, we have had a great collaboration on how to best meet the needs our business and our customers service levels.
Training new employees on VIBE is a breeze. When we hire a new employee, he or she is up and running in hours not months. Our old business system was difficult to navigate, and the ROI for new hires was a struggle. The intuitive look and feel of VIBE allows KWS to get new employees serving our customers quickly, not struggling to learn the system.
VIBE has been a great addition to our day to day business and I am very pleased with the product and the DP Solutions team.