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DP Solutions, Inc. http://www.dpsol.com Comprehensive Business Solutions Tue, 13 Jun 2017 16:14:24 +0000 en-US hourly 1 https://wordpress.org/?v=4.8.1 Spring 2015 PC Tune-Up! http://www.dpsol.com/2015/04/spring-2015-pc-tune-up/ Thu, 30 Apr 2015 22:27:05 +0000 http://www.dpsol.com/?p=1700 Spring 2015 PC Tune-Up! ]]> Spring 2015 PC Tune-Up!

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DP Solutions, Inc. Announces Addition of Fleet Portal to UptimePro Shop Management Software http://www.dpsol.com/2013/10/fleet-portal-announcement-uptimepro/ http://www.dpsol.com/2013/10/fleet-portal-announcement-uptimepro/#respond Fri, 04 Oct 2013 19:52:39 +0000 http://www.dpsol.com/?p=1314 UptimePro allows dealerships to mine critical data directly from dealership management systems, and ties directly to the Daimler Trucks of North America Freightliner Network

Lufkin, TX – October 4th, 2013 – DP Solutions, Inc., an innovator in data-mining and service shop software for the heavy-duty truck industry, is announcing the addition of the Fleet Portal to their UptimePro software product.

The Fleet Portal will enable the dealerships to give fleet customers, both national and regional, access to and a website which will list all of their trucks that are undergoing repairs at all Freightliner dealership/service shops using UptimePro.

Fleet customers will have access to data that details where each truck is located, and the status of the repair (i.e. Working, Idle, Parts Hold, Ready for Pickup, etc.). The Portal will also come with additional communications features that allow customers accessing the portal to send alerts to dealerships using UptimePro (via the ShopPad view), and dealerships back to the customers.

The Benefits of Using UptimePro

Many truck dealerships and service shops are looking for software solutions that help streamline sales processes, improve parts and service efficiency, and eliminate loss of information. With UptimePro, all customer information and inventory information are pulled from the DMS, and is accessible on any computer via the internet. Statuses and reports can be sent directly from the software to customers and Daimler alike.

UptimePro integrates with all dealership management systems. UptimePro is much more than just a front end software system; it is a powerful tool that will help you safely manage your parts and service departments with precision, flexibility, and ease.

About DP Solutions:

Founded in 1988, DP Solutions, Inc. is a managed services provider serving small to mid-sized businesses. Through expert planning, management and support, DP Solutions, Inc. has become a trusted Dealership Management Software provider and IT partner for leading organizations in a variety of industries.

From strategy, development, and maintenance to around-the-clock response, DP Solutions, Inc. keeps your software and network safe, efficient and effective. Our goal: to boost your growth and productivity with smart, hassle-free business management software and IT solutions. (www.dpsol.com)

 

Contact

Elizabeth Miller
Marketing Coordinator
(936) 631 – 3105
emiller@dpsol.com

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Whiteford Kenworth Chooses VIBE as Lead Business Management Solution http://www.dpsol.com/2013/09/whiteford-vibe-announcement/ Thu, 26 Sep 2013 20:31:26 +0000 http://www.dpsol.com/?p=1309 VIBE’s intelligent design boosts profits by increasing revenue, reducing costs, and managing risks

Lufkin, TX – September 26th, 2013 – DP Solutions, Inc., an innovator in data-mining and dealership software for the heavy-duty truck industry, is announcing that Whiteford Kenworth, a Division of Lower Great Lakes Kenworth, has chosen VIBE as their turnkey business management solution.

Ron Whiteford, Dealer Principle at Whiteford Kenworth, says the decision to switch to VIBE came after management evaluated other technology currently on the market. “We looked at tech that was available, where various large players have made investments, time to market, technology, total package, and support. VIBE offers superior tech, solid support, accelerated time to market, and DP offers the willingness to modify.”

VIBE maximizes efficiency via access to shop management tools through ServicePoint, data mining tools through MinePoint, and Customer Relationship Management tools through SalesPoint.

“Being a DP Solutions customer, we knew the MinePoint and ServicePoint, and the real-time applications of access to the dealership information and text messaging and communicating more efficiently with the customers,” says Whiteford. “With VIBE, we are most excited about the addition of SalesPoint. We are excited about the Microsoft architecture of the database, to have real-time access to customer information throughout the dealer business system, to improve the throughput of our processes.”

The benefits of using VIBE

Many truck dealerships and service shops are looking for software solutions that help streamline sales processes, improve parts and service efficiency, and eliminate loss of information. VIBE is a new, simple to use business management system designed for the lean and growing heavy-duty truck dealership ready to leverage the next level of technology to improve the bottom line.

VIBE combines the features of Service, Parts, Accounting and Reporting. With VIBE, the DMS is no longer branch driven, but is now accessible at a corporate level.

About DP Solutions:

Founded in 1988, DP Solutions, Inc. is a managed services provider serving small to mid-sized businesses. Through expert planning, management and support, DP Solutions, Inc. has become a trusted Dealership Management Software provider and IT partner for leading organizations in a variety of industries.

From strategy, development, and maintenance to around-the-clock response, DP Solutions, Inc. keeps your software and network safe, efficient and effective. Our goal: to boost your growth and productivity with smart, hassle-free business management software and IT solutions. (www.dpsol.com)

 

Contact

Elizabeth Miller
Marketing Coordinator
(936) 631 – 3105
emiller@dpsol.com

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Premium Truck and Trailer Chooses UptimePro to Manage Service Shop Efficacy http://www.dpsol.com/2013/09/premium-truck-trailer-uptimepro-announcement/ http://www.dpsol.com/2013/09/premium-truck-trailer-uptimepro-announcement/#respond Fri, 13 Sep 2013 02:24:30 +0000 http://www.dpsol.com/?p=1289 UptimePro allows dealerships to mine critical data directly from their DMS, and then track and manipulate shop data in easy-to-use dashboards

Lufkin, TX – September 12th, 2013 – DP Solutions, Inc., an innovator in data-mining and service shop software for the heavy-duty truck industry, is announcing that Premium Truck and Trailer, a leading Canadian Freightliner Dealership, has chosen UptimePro to improve shop efficiency.

According to Doug Gale, Service Director at Premium Truck and Trailer, the decision to switch to UptimePro came during a Freightliner conference, where he saw a brief demonstration of the software in action.

“We were attracted most to the dashboard portion of Uptime,” says Gale. “It’s great for quick glances to see what productivity is like, what shop loading looks like, and where we are with job status. In today’s time everyone is trying to maximize efficiency, we think Uptime will help us solve that.”

UptimePro maximizes efficiency via built-in dashboard tools that enable dealerships to improve shop scheduling and customer communication. “We like that we can get our Standard Repair Times (SRT) put in there. That’s always been a challenge for big truck operations, getting the SRTs in so technicians know about how long it will take to complete a job, which goes back to our need for production efficiency. Being able to see where we’re at a glance, so the foreman can spend more time working on quality control with technicians.”

The benefits of using UptimePro

Many truck dealerships and service shops are looking for software solutions that help streamline sales processes, improve parts and service efficiency, and eliminate loss of information. With UptimePro, all customer information and inventory information are pulled from the DMS, and is accessible on any computer via the internet. Statuses and reports can be sent directly from the software to customers and Daimler alike.

UptimePro integrates with all dealership management systems. UptimePro is much more than just a front end software system; it is a powerful tool that will help you safely manage your parts and service departments with precision, flexibility, and ease.

About DP Solutions:

Founded in 1988, DP Solutions, Inc. is a managed services provider serving small to mid-sized businesses. Through expert planning, management and support, DP Solutions, Inc. has become a trusted Dealership Management Software provider and IT partner for leading organizations in a variety of industries.

From strategy, development, and maintenance to around-the-clock response, DP Solutions, Inc. keeps your software and network safe, efficient and effective. Our goal: to boost your growth and productivity with smart, hassle-free business management software and IT solutions. (www.dpsol.com)

 

Contact

Elizabeth Miller
Marketing Coordinator
(936) 631 – 3105
emiller@dpsol.com

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Highway Sterling Western Star, Inc. Chooses UptimePro Service Dispatch and Scheduling Software to Manage Efficiency http://www.dpsol.com/2013/09/highway-sterling-western-star-uptimepro/ http://www.dpsol.com/2013/09/highway-sterling-western-star-uptimepro/#respond Mon, 09 Sep 2013 23:10:22 +0000 http://www.dpsol.com/?p=1282 UptimePro allows dealerships to mine critical data directly from a DMS, and ties directly to Daimler Trucks of North America Network

Lufkin, TX – September 9th, 2013 – DP Solutions, Inc., an innovator in data-mining and service shop software for the heavy-duty truck industry, is announcing that Highway Sterling Western Star Inc., a leading commercial truck dealer in Ontario Canada, is implementing UptimePro to help improve service shop efficiency and customer communications processes.

Opened in 1991, Highway Sterling Western Star Inc. (HSWS), is a full service Sterling and Western Star truck dealership, offering a wide selection of Class 3 thru 8 Sterling and Western Star Trucks.

According to Jeff Cassidy, Dealer Principle and General Manager of HSWS, the decision to switch to UptimePro was an easy one. A veteran user of an in-efficient system, Cassidy and HSWS knew the tools they needed rested within UptimePro.

Highway Sterling Western Star needed a software solution that offered built-in capabilities that enable strong service shop scheduling features and communication tools. “We want to improve efficiency,” said Cassidy. “We know there are good things in there for keeping track of and communicating better with your customers. Today the only option we have for communicating with customers is emails, but the text messaging function is going to be key going forward.”

The benefits of using UptimePro

Many truck dealerships and service shops are looking for software solutions that help streamline sales processes, improve parts and service efficiency, and eliminate loss of information. With UptimePro, all customer information and inventory information are pulled from the DMS, and is accessible on any computer via the internet. Statuses and reports can be sent directly from the software to customers and Daimler alike.

UptimePro integrates with all dealership management systems. UptimePro is much more than just a front end software system; it is a powerful tool that will help you safely manage your parts and service departments with precision, flexibility, and ease.

Bruce Love, President at DP Solutions, has this to say about the software: “UptimePro continues to empower our customers and partners by clearly demonstrating ROI in their service shops.  We are excited to be able to offer the new release for general availability.”

About DP Solutions:

Founded in 1988, DP Solutions, Inc. is a managed services provider serving small to mid-sized businesses. Through expert planning, management and support, DP Solutions, Inc. has become a trusted Dealership Management Software provider and IT partner for leading organizations in a variety of industries.

From strategy, development, and maintenance to around-the-clock response, DP Solutions, Inc. keeps your software and network safe, efficient and effective. Our goal: to boost your growth and productivity with smart, hassle-free business management software and IT solutions. (www.dpsol.com)

 

Contact

Elizabeth Miller
Marketing Coordinator
(936) 631 – 3105
emiller@dpsol.com

 

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Joplin Freightliner Chooses UptimePro Service Dispatch and Scheduling Software to Manage Technician Scheduling http://www.dpsol.com/2013/08/joplin-freightliner-uptimepro/ http://www.dpsol.com/2013/08/joplin-freightliner-uptimepro/#respond Fri, 30 Aug 2013 23:13:17 +0000 http://www.dpsol.com/?p=1286 UptimePro allows dealerships to mine critical data directly from dealership management systems, and ties directly to the Daimler Trucks of North America Freightliner Network

Lufkin, TX – August 30th, 2013 – DP Solutions, Inc., an innovator in data-mining and service shop software for the heavy-duty truck industry, is announcing that Westfall GMC’s Joplin Freightliner Dealership is implementing UptimePro to help improve technician scheduling and overall organization and efficiency within the service shop.

According to Service Manager Mike Yokley, Joplin Freightliner has chosen UptimePro based on key recommendations from Daimler CSA meeting attendees. With little experience with scheduling software, the Joplin team is “excited about getting things up and running,” according to Yokley.

Joplin Freightliner now has access to software that fosters deeper-level communication and engagement company-wide.  With features like the “TechQueue” that enable technicians to quickly access repair orders (ROs) assigned to them, “Timeclock” that allows technicians to easily log time on ROs, and advanced commenting and messaging features built in to all Repair order functions, UptimePro quickly and consistently returns investments within a few months.

The Benefits of Using UptimePro

Many truck dealerships and service shops are looking for software solutions that help streamline sales processes, improve parts and service efficiency, and eliminate loss of information. With UptimePro, all customer information and inventory information are pulled from the DMS, and is accessible on any computer via the internet. Statuses and reports can be sent directly from the software to customers and Daimler alike.

UptimePro integrates with all dealership management systems. UptimePro is much more than just a front end software system; it is a powerful tool that will help you safely manage your parts and service departments with precision, flexibility, and ease.

About DP Solutions:

Founded in 1988, DP Solutions, Inc. is a managed services provider serving small to mid-sized businesses. Through expert planning, management and support, DP Solutions, Inc. has become a trusted Dealership Management Software provider and IT partner for leading organizations in a variety of industries.

From strategy, development, and maintenance to around-the-clock response, DP Solutions, Inc. keeps your software and network safe, efficient and effective. Our goal: to boost your growth and productivity with smart, hassle-free business management software and IT solutions. (www.dpsol.com)

 

Contact

Elizabeth Miller
Marketing Coordinator
(936) 631 – 3105
emiller@dpsol.com

 

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DP Solutions, Inc. Announces Full Release of UptimePro 13.2.20 http://www.dpsol.com/2013/08/dp-solutions-announces-full-release-uptimepro/ http://www.dpsol.com/2013/08/dp-solutions-announces-full-release-uptimepro/#respond Thu, 22 Aug 2013 01:10:22 +0000 http://www.dpsol.com/?p=1188 The new release of UptimePro offers several enhancements that extend the highly rated platform

We are happy to announce that the newest release our Dealership Service Management software, UptimePro, is ready and being distributed to partner dealerships within the Daimler Trucks of North America (DTNA) network.

UptimePro offers dealerships a significant improvements to managing their end users’ service experience.   UptimePro is the industry’s leading service shop management and technician scheduling tool, and it drives communication with customers, connects dealerships to fellow dealers within the DTNA network, and improves department-to-department interactions within the dealership.

“UptimePro continues to empower our customers and partners by clearly demonstrating ROI in their service shops.  We are excited to be able to offer the new release for general availability.  The upgrades have gone smoothly, and 99% of our UptimePro customer base has been successfully migrated to the new release to take advantage of the new features.”  — Bruce Love, President of DP Solutions, Inc.

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Freightliner – Western Star of Evansville Improves Customer Communication with UptimePro http://www.dpsol.com/2013/06/freightliner-western-star-of-evansville-improves-customer-communication-with-uptimepro/ http://www.dpsol.com/2013/06/freightliner-western-star-of-evansville-improves-customer-communication-with-uptimepro/#respond Thu, 06 Jun 2013 18:21:16 +0000 http://www.dpsol.com/?p=1108 Improving Customer Communication

Paige Wallace, System Administrator and Continuous Improvement Coordinator (CIC) at Freightliner – Western Star of Evansville (FOE), started with the company in January, 2010. As the CIC, Wallace has been put in charge of managing customer communication efficiency. She noted the difficult process of locating information when it came time to update customers about their trucks.  There was no central repository of information, no way to look up comments and notes about the status of the truck. “The biggest challenge was lack of organization, and seeing where we were with our truck center appointments … hunting through RO’s and folders, and trying to come up with something that was handwritten.“

FOE knew they needed a more efficient solution to help change their customer service process. With single location (20) bay service shop with (16) technicians, they needed a solution that would provide management and tracking features used in larger shops, but still be cost effective for a smaller dealer. They searched for a software provider that had a track record of providing efficient solutions for Truck Dealerships.  They chose DP Solutions and ServicePoint, and a little over a year ago, FOE made the upgrade to the Freightliner exclusive product UptimePro

A Strategic Partner and Solution

UptimePro was an instant success at FOE. “We have multiple people in our Service Department, and the way it allowed all of them to see what the statuses are as far as hot items that needed to be taken care of first, second, third and so on was amazing.”

UptimePro gives FOE one central database where all parts and service technicians can access information. This multi-level consistent access has greatly improved the communication turnaround that they’re able to provide to customers. “We definitely have more visibility and more options. Putting in comments and gaining the ability to email customers directly from UptimePro has been a godsend. Instead of doing separate emails and getting out [of the program]to do it, we save time being able to go into that RO and put in all of our comments. We then can easily email the customer so they see everything that’s going on. We can also update them via text message. It’s been a lot easier because UptimePro stores all customer information. It’s really awesome that it does this because that way we can back track. You can only read so much on an RO sometimes, so if we need to print it out to look at [older] comments we can do that, and then we can send them right to the customer.”

FOE managers have found that UptimePro has helped them improve metrics tracking specific to the Express Assessment process.  “We’re able to track the comments and time-stamping, not just on express assessment but on all of our RO’s. We’re able to see time stampings on un-applied times through UptimePro, so we can do continuous improvement projects to improve that.  Another thing that has improved is our communication when updating our customers. Initially, there were so many, it was difficult to call every single person in a timely manner. So when we started using UptimePro, and we had the option to do the email and have all the notes in there in front of us while we talked/wrote the customer, our communication rating on our surveys went up tremendously.”

Most importantly, UptimePro gives FOE parts and service managers the opportunity to better manage shop workflow by having tools in place that lets them track unit data, set flags and alerts, and one line-item complaints that signal Express Assessment cases.

Improving Tech Efficiency

Wallace is candid about the effect UptimePro has had for FOE, and is hoping that other dealerships their size will take notice.   “Since we do have a lot of bays in our one location, we actually do get quite a few transient customers and things like that coming through. So we’re always busy. You know we’ll have trucks backed up in one bay, or we might have two trucks per bay. One of our favorite features of UptimePro is that it allows us to assign techs to different jobs. It has a TechQueue where the technicians can see all the different jobs in the shop and what their next job is. That keeps them from having to walk back and forth to get an RO.  They already know what they’re next job is going to be. They can always prepare ahead of time for the next truck that is waiting.”

UptimePro has helped her in her role as a CIC, as well. “We have added (4) laptop computers in the shop, plus one every (5) bays so that all the technicians can all look at whatever they need to in the software. We’re also going to start a purchase program for all of the technicians. Where we pay 50 percent and they pay 50 percent for a personal laptop. Eventually they’ll be able to have UptimePro on those laptops as well. They’ll have them at their own stations, with the laptops on roll around carts so they can take them anywhere they go.”

Wallace is excited about impending features of UptimePro and the impact they will have at FOE.   “We’re looking forward to being able to track the Express Assessment with the surveys that come back to us right in UptimePro. There’s so much that can be tracked and being able to do that all in one spot is going to be awesome.  We’re implementing the Express Assessment automated tracking in June, and we’ll be able to see all of our EA’s in Uptime and in SSI.  We’re very excited to see how that’s going to work.”

“We’re also happy about DP’s new estimating program that is in the works.  That’s something that I know that all of the dealerships are anxious to get. We’re enthusiastic for anything that’s going to make our job easier and make it simpler to do things. And I know they have a lot planned.  Each new release from DP comes with lots of new enhancements.”

Service Delivery by DP Solutions

According to Wallace, DP Solutions has been quick and responsive to software requests, implementation and the upgrade processes.  “Getting everything set up initially is hard because there are so many elements to it, but DP does take care of you and goes above and beyond to get it done in a hurry and to meet your needs. Each time that we’ve done an upgrade and each time that they’ve done a new release of UptimePro the process gets smoother and smoother. I think they’ve really improved so much on a customer service end.”

So would Wallace recommend DP and UptimePro to other dealers?  “Absolutely.” But she has a comment specifically for smaller dealerships. “To be honest, it doesn’t matter what size you are. UptimePro is never going to be more than you need. It does so many things. Once you start using it, you will be amazed at what it can do and how much time it’s going to save you from having to be in different programs. You can do it all in one place. I think that’s the biggest thing, you’re saving time and being efficient in the same moment.   There are a lot of things that we may never use, but the benefit is so high that it just makes sense to utilize the software.”

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Truck Centers of Arkansas Improves Metrics, Technician Efficiency, & Parts Request Workflow with UptimePro http://www.dpsol.com/2013/05/truck-centers-of-arkansas-improves-metrics-technician-efficiency-parts-request-workflow-with-uptimepro/ http://www.dpsol.com/2013/05/truck-centers-of-arkansas-improves-metrics-technician-efficiency-parts-request-workflow-with-uptimepro/#respond Wed, 22 May 2013 21:03:19 +0000 http://www.dpsol.com/?p=1103 Truck Centers of Arkansas Improves Metrics, Technician Efficiency, & Parts Request Workflow with UptimePro Service Delivery Process in Chaos Kenneth Calhoun started as Vice President of Customer Relations at Truck Centers of Arkansas (TRL) in July of 2008.  Almost immediately, he was engaged in many stressful conversations with customers over the status of their Units at TRL Locations.  TRL had no process management software in place that [...]]]> Truck Centers of Arkansas Improves Metrics, Technician Efficiency, & Parts Request Workflow with UptimePro

Service Delivery Process in Chaos

Kenneth Calhoun started as Vice President of Customer Relations at Truck Centers of Arkansas (TRL) in July of 2008.  Almost immediately, he was engaged in many stressful conversations with customers over the status of their Units at TRL Locations.  TRL had no process management software in place that would help the staff communicate between the service and parts departments and up to the Service Admin Desk. The communication chain to the customers was even worse.

“We had a little bit of a mess in our service office.  If a customer or TRL staff was calling in to make an inquiry on the status of a vehicle, we were literally reduced to being placed on hold while we got someone who was working on that truck or knew the current status.  Obviously, you can imagine what that does to telephone traffic, and to the quality of information that you get. The whole process breaks down at that point. We are literally talking about yellow legal pads and people yelling at each other back and forth across the office or the shop.  It was truly a state of chaos.”  With as many transactions that a dealership turns in a month, good process workflow and timely, accurate communication to the customer is imperative.

TRL management knew they needed to change their process and workflow.  They needed a central repository of service information that would be available to anyone within the organization whenever they spoke to a customer.  “We wanted to be able to have the tech story with comments, a foreman’s comments, and any customer input all in one central place.  Regardless of who in the organization answered a service call, we would all be ‘singing from the same hymnal.’”  To solve this problem, TRL turned to their strategic partner DP Solutions, and selected UptimePro to improve their Service Delivery challenges.

A Strategic Partner and Solution

With UptimePro, TRL has created that central hub of information for each service event.  All customer notes and contacts, tech comments, time punches, in and outbound emails to customers, pictures, and Purchase Authorization information are organized in an intuitive, easy to follow manner.  UptimePro has helped TRL improve customer service.  “I often field those service status calls, and the fact that I have UptimePro at my fingertips, instantly, is a huge benefit to me.  There are several different components that I use on a regular basis.  The first place that I usually look is the comments section.  I follow that up to look at a tech story to see if I can glean some of the details of what the problem with the vehicle turned out to be. I’m also interested in anything that has to do with us not having a part on hand, and that ability to filter through those events and come up with that information almost instantly is a huge help.”

TRL quickly found that one of the biggest benefits to using UptimePro is visibility of performance metrics and reporting.   “Populating these metrics without UptimePro would have been so labor intensive that it would consume so much of my time, I would have little bandwidth for other responsibilities.   One of our key accounts asked me to record and track performance metrics and to share that information.  Part of what they wanted to see was our turn-times, when we’re held up for parts, how long from RO open to our last labor punch, and RO open to RO close.  It also means looking at when they open an RO in their system requesting our services, and comparing it to when we open the RO in our system and start providing those services.  With UptimePro, those metrics are calculated automatically, without rekeying or additional analysis.”  Calhoun is able to prepare for the demanding client meeting without extensive rekeying of data to analyze performance, and that data is now available on a daily basis.

“The really nice benefit to us was that it put some of the customer’s bad perceptions to bed.   Specifically, they felt our parts department did not stock the needed supply.   We’re now three months into the monitoring project, and we’re finding that our performance is actually pretty good.   We’re only back ordering parts 17% of the time.   That’s a much smaller number than the client thought.  When we have a back order, there tends to be things happening that are beyond our control such as a national backorder, or on manual allocation where the only way to get it is to order a critical unit down.  Those things are beyond our control.  With access to the data, we suddenly have a different conversation with regard to how we’re managing our inventory and how that impacts the service that we provide to our customer.   That information is provided directly to me in UptimePro.”

Calhoun is also the Continuous Improvement Coordinator for TRL, and UptimePro has helped him establish best practices associated with the position.   “As a CIC one of our biggest challenges is having the ability to manage things. Being able to go in and look at timetables, and see what our performance indicators are is a huge benefit.  Otherwise, I have to look at a month-end financial statement, and compare it month after month.  Take technician efficiency for instance.  It’s very difficult to isolate what change had the intended impact.  Now, I am able to drill down into metrics on a much deeper level, on a per customer, or a per repair order basis.  I am much more capable of isolating specific things that we’re doing that have an impact.  Any time you’re looking at continuous improvement, you’re looking at establishing a baseline through metrics tracking and monitoring what improvements you have made by changing this or tweaking that.”

Improving Tech Efficiency & Parts Request Workflow

Calhoun is excited about the features of UptimePro and the software’s impact at TRL.  “For our staff, UptimePro gives us a nice window into what’s going on in our Service Shop and with Parts Availability.”  One of the most beneficial features is the parts requisition component. “We’ve made some pretty dramatic changes in the parts requisition and delivery process in North Little Rock.   We installed several new desktop computers that are mounted on kiosk type stands throughout the shop.  We have spread them out in a (28) bay facility where a technician typically won’t have to walk more than one to two bays away to get to a terminal.  He then will input his request for a part into UptimePro. That sets off a flag on a dedicated monitor in the parts department.  They fill the order and deliver it out to a bay.”

“It’s delivered to a pre-designated spot in the bay that’s been foot printed specifically for parts to go out for both delivery, and pickup for cores and warranty items.  When a technician is nearing the end of a job and is ready to process his warranty parts and his cores, he’ll send a parts request to the parts department, and the runner will come out and pick up those parts. If they’re warranty parts or cores that have to be qualified, that’s done on the way back through the parts department, and then they’re immediately delivered to the area where they need to go for their final disposition.  We’ve found significant savings in time away from the bay for the technician through that process, and it’s working very well for us.”

Service Delivery by DP Solutions

“DP Solutions has been responsive to my requests.  At the recent Users’ Forum in Dallas, I noted that even with (40) users present, none of the suggestions and requests for features struck me as ‘wow this is a problem with the software.’”  Would Calhoun recommend DP and UptimePro to other dealers?  “Sure, as long as they’re not a competitor.  The direction that we’re heading in with the customer portal is going to be a significant advantage for our network.  It is capable of providing valuable information about the status of our customer’s equipment, regardless of where it is in the network.  I think that will dramatically change how business is done in our industry, and I’d like to keep my competitive advantage.”

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Lonestar Truck Group Improves Business Oversight and Gains New Analytical Skills with MinePoint Software http://www.dpsol.com/2013/04/lonestar-truck-group-improves-business-oversight-and-gains-new-analytical-skills-with-minepoint-software/ http://www.dpsol.com/2013/04/lonestar-truck-group-improves-business-oversight-and-gains-new-analytical-skills-with-minepoint-software/#respond Tue, 30 Apr 2013 20:40:50 +0000 http://www.dpsol.com/?p=1095 Lonestar Truck Group Improves Business Oversight and Gains New Analytical Skills with MinePoint Software The Problem: Lonestar Truck Group outgrew its Business Management Software’s Reporting Ability In 2003, Lonestar Truck Group found that their business needs were rapidly outgrowing their business management software’s reporting and analytic abilities. Lonestar’s problem was common. Heavy-Duty dealerships are a highly transactional, thin-market business.  Dan Stevens, Lonestar Truck Group’s Dealer Principal, put the problem [...]]]> Lonestar Truck Group Improves Business Oversight and Gains New Analytical Skills with MinePoint Software

The Problem: Lonestar Truck Group outgrew its Business Management Software’s Reporting Ability

In 2003, Lonestar Truck Group found that their business needs were rapidly outgrowing their business management software’s reporting and analytic abilities.

Lonestar’s problem was common. Heavy-Duty dealerships are a highly transactional, thin-market business.  Dan Stevens, Lonestar Truck Group’s Dealer Principal, put the problem into perspective.

“There’s a lot of discipline involved in running truck dealerships, and all the money that you’ve earned transitionally you can lose in the backend of the business … through bad receivables, parts obsolescence,  in-appropriate ordering, old repair orders that haven’t been closed … all of those sorts of things.”

Lonestar needed a way to keep focus and track those problems. After evaluating different software solutions, Lonestar’s managers realized that they would need a strategic software partner as they went into the future, so they turned to DP Solutions and MinePoint.

The Solution: Lonestar Truck Group Selects DP Solutions and MinePoint Software

Lonestar Truck Group quickly found that one of the major benefits of using MinePoint software is increased visibility to items that can be difficult to find and analyze in traditional dealership management systems (DMS).

“Truck dealers deal in sales, gross profit, expenses, receivables, and inventories. Those are the five things that our lives revolve around constantly,” Stevens says. “So what you need is really good visibility of those items.  Because the business is so transactional, you have to manage by exception so you can see what’s not going right.   The exceptions lead you to a breakdown of the processes somewhere in the business, so we use MinePoint to keep a focus on every one of those items.”

In discussing management by exception, Stevens returns to one specific case … parts obsolescence.

“From the dashboard I can look at the obsolescence balance, he says.  If I don’t like the value, I can open the cube to the obsolete inventory detail.  With a second click of the mouse, I can select a specific vendor or source of those old parts.  With a third and final click I can print off the detail of those parts and I have created an obsolescence return with 3 clicks of the mouse.”

According to Stevens, cash receivables are also difficult to keep track of in most DMS’s. But with MinePoint, tracking receivables becomes easier.

“MinePoint tells me when a cash ticket has been open three days or more.  By definition, a cash ticket should be just that. You produce the ticket, you collect the cash, and that’s the end of the transaction. But we deliver parts sometimes, we pick up checks, and whatever the circumstance, if that ticket has been open for three days I have MinePoint defaulted to let me know so I can follow up on the status of that ticket. Receivables are critical … if you don’t know who owes you and how long they’ve owed you; you’re going to run out of cash.  With MinePoint, you can be alerted when a receivable hits a certain age. I can look at the dashboard and see what my balance is. With one click of the mouse, I can see the detail of the aging, and decide what needs attention.”

Analysis is another benefit of using the MinePoint software, according to Stevens. MinePoint’s analytic tools help Stevens work backwards in cases where a business process has broken down. It allows him to guide his team to address specifics and helps boost their efficiency, as well as his own.

“Let’s say you’re looking at sales for the month, and you think the sales aren’t all that they should be. I can open a cube in MinePoint, and I can rank my customer sales high to low. I can put different time periods side-by-side. So I can look at the previous six months of what that customer purchased versus the current six months, and I can see if his purchasing trend is up or down. So in working in the cube, I can quickly come up with a list for my sales people to target to see if they can regain or even increase the sales over the previous level.  I can also go into an individual customer profile and compare what he previously purchased to what he currently purchased by specific product, not just by dollars.  For instance, I may determine that he was previously purchasing brake shoes from me, and now he isn’t. So I can direct the salesman to go to this customer and find out why we lost his brake shoe business. We’re able to be that specific with the software.”

And Stevens stresses that the benefits are just as good with labor sales and labor margins.

“You can say, ‘Well my labor margin is low. Why? Which ticket or tickets are responsible for that?’  I can work my way back to the broken process. Is it a certain service writer who always writes the labor down resulting in low gross profits? Or something else?”

The Result:  Long-Term Success with MinePoint and Positive Future Ahead for the Lonestar Truck Group and DP Solutions

Having achieved long-term success with MinePoint and other notable successes with additional DP Solutions products, Stevens says that MinePoint, “is the best analytical product that [he’s] ever worked with,” after almost 40 years in the business.

“We’ve got an excellent working relationship with DP. We have learned a lot about how software development works, and DP has learned a lot about the truck dealership business.  That collaboration has resulted in continuous improvement of the MinePoint product.”

So the final question is at hand. Would Stevens recommend DP Solutions and MinePoint to other dealerships?

“I have recommended MinePoint and DP Solutions to a lot of dealers and continue to do so today.  We are often involved directly with Bruce Love, the owner of DP, on development opportunities, and his support staff does a good job for us.”

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